Sewing machine woes (continued)

[janestarz]

We think we figured out what happened to my sewing machine.

I brought it in for service because the bobbin case was loose in it's holder. When I got it back afterwards, the LCD-screen was crooked. I called the shop and brought it back so they could fix it.
After a few hours, they called the LCD-screen had broken and they'd have to replace it for me (free of charge, because it happened when they were working on it).

I got it back sans my own presser feet, with a different lid on the top (2058 in stead of 2056), and as we found out this morning: with a different serial number. I checked the extended warranty from 2007.

As far as we can guess, they couldn't get the 2056 circuit board and ordered the 2058 instead. I checked the version of the sewing machine and it said 2058 on the screen, so which ever way you bend it^*), it does the stitches from the 2058 now. The man from the store said that's a couple of stitches more than the 2056 can do, and mechanically it's all possible since the circuit board tells the cogs and needle what to do.

When re-assembling, either they placed back the 2058 lid on purpose (since it's now a 2058 machine) or by accident.
And they put back the wrong back plate, with the different serial number.
Another option is that they just put the 2056 front plate on a spare 2058 they had lying around. Most of this is guessing, but the most aggravating thing about it all is the lack of honesty and communication. I'm glad I have a working sewing machine again, grateful to not lose a 7 euro cone of thread, and very happy to get my presser feet and eyelet plate back. I can pick it up at the store next week.
But I am sure they lost a costumer and a customer all in one go. (Haha, so punny.)

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*) Please don't bend it, you know what happens when you bend it: it BREAKS AND YOU LOSE ALL YOUR PRESSER FEET!

Comments

[athiel-draaick.livejournal.com]

So you have a Frankensteined machine now? Clearly communication is everything. "We broke something and to fix it we upgraded your machine" sounds way better than the shitty evasive answers from last post.

[janestarz.livejournal.com]

Exactly! I would have no problems at all with the machine-swap if they'd just been honest about it. I mean, I get that it takes time to get the parts, and if you told me "this model is 10 years old and it's hard to get the proper parts, so we suggest we fix it this way" I'd have had no problems whatsoever. A couple of questions like "do all my accessoiries fit onto this machine?" (because I have a lot of accessoiries!) and "is it functionally sound?" at the most.

The worst part about the entire experience is that it's costing me so much energy. I have to recover with a cup of tea every time there's a new revelation on this subject. I'm just hoping we can get the matter over & done with by Tuesday and then it's concluded.
Still, this fiasco has reminded me I will have to save up for a new machine, if only because the parts might not be available anymore (although I could call Pfaff to inquire about that.)