Sewing machine woes
May. 4th, 2016 04:08 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
janestarzMy sewing machine is home! It's back and it's my precious!
Too bad that it's been a bit.... well. I'm missing some things.
The repair itself was wonderful, the guy showed me the old part: it was a circuit board with the broken LCD screen still attached. The screen had a tiny fracture across it and a large black blob nearly as big as the screen, rendering the machine useless. Because this had happened as they were trying to re-align the screen, the repair itself was free.
I can understand that ordering such a part can take a while. It probably has to come from Germany or some other place, and then there was the trouble that the only person (I'm interpreting this to be so, based on phonecalls I made) that knows how to fix computerised sewing machines in their store works in the Den Bosch store and isn't always available in Eindhoven.
So it takes a while to fix it. Sure, fine. They offered me a temporary machine to work on, which was nice of them.
But when I got my machine back today, I noticed that the tiny case that holds bobbins and presser feet didn't hold my presser feet. There were four metal bobbins in the case, and I only work with plastic bobbins. I also suddenly gained a tiny tube of machine lubricant and I was missing: my stylus, that came with the machine to operate the touch-screen with, my piping foot, my blind zipper foot and my teflon foot. I might be missing even more feet, but it's hard to recall which feet I store in the case, and which I store elsewhere.
Then I flipped open the top of the machine to see what thread was in the machine. It looks like it's my cone of thread, but the top lid is suddenly of the Pfaff 2058, and not my own 2056.
The man from the store said that "maybe they replaced the top lid because it fit better."
It's a lid from a different machine! How can it fit better than the original?!
Thoroughly pissed off as I am, I called them twice to report first the missing feet and then to inquire about the lid. (The discoveries I mentioned above went in stages, as you can imagine.) Their best reply is "I will go to Den Bosch on Friday and see if the stuff you're missing is still there. It's possible they switched the case out with another machine's."
So perhaps a very lucky lady will find a case with three or four new presser feet and a new stylus and be pretty upset she's missing her best bobbins. And maybe there's even a third person (although I doubt it) that flips open the top of her machine and finds the stitches of my machine printed on the inside. And if we're all very lucky, the shop might fix the mistakes before the other machine(s) is (are) picked up by their owners.
I might be too polite to actually rant and rave on the phone. The person on the other end is probably trying their best too, and is unlucky enough to have me on the phone two times already. But I am pissed off, and although they should have done better, I don't really want to ruin anyone else's day over this.
In any case, my machine is NEVER EVER EVER EVER going back to the store. I'll personally tear off the other lid, bring it to the store, and get my own lid back when and if they find it. Next time there's anything wrong with the machine, I'd rather drive to Veghel or Groningen or anywhere but this store to get it fixed.
I'm so angry I could spit.
Too bad that it's been a bit.... well. I'm missing some things.
The repair itself was wonderful, the guy showed me the old part: it was a circuit board with the broken LCD screen still attached. The screen had a tiny fracture across it and a large black blob nearly as big as the screen, rendering the machine useless. Because this had happened as they were trying to re-align the screen, the repair itself was free.
I can understand that ordering such a part can take a while. It probably has to come from Germany or some other place, and then there was the trouble that the only person (I'm interpreting this to be so, based on phonecalls I made) that knows how to fix computerised sewing machines in their store works in the Den Bosch store and isn't always available in Eindhoven.
So it takes a while to fix it. Sure, fine. They offered me a temporary machine to work on, which was nice of them.
But when I got my machine back today, I noticed that the tiny case that holds bobbins and presser feet didn't hold my presser feet. There were four metal bobbins in the case, and I only work with plastic bobbins. I also suddenly gained a tiny tube of machine lubricant and I was missing: my stylus, that came with the machine to operate the touch-screen with, my piping foot, my blind zipper foot and my teflon foot. I might be missing even more feet, but it's hard to recall which feet I store in the case, and which I store elsewhere.
Then I flipped open the top of the machine to see what thread was in the machine. It looks like it's my cone of thread, but the top lid is suddenly of the Pfaff 2058, and not my own 2056.
The man from the store said that "maybe they replaced the top lid because it fit better."
It's a lid from a different machine! How can it fit better than the original?!
Thoroughly pissed off as I am, I called them twice to report first the missing feet and then to inquire about the lid. (The discoveries I mentioned above went in stages, as you can imagine.) Their best reply is "I will go to Den Bosch on Friday and see if the stuff you're missing is still there. It's possible they switched the case out with another machine's."
So perhaps a very lucky lady will find a case with three or four new presser feet and a new stylus and be pretty upset she's missing her best bobbins. And maybe there's even a third person (although I doubt it) that flips open the top of her machine and finds the stitches of my machine printed on the inside. And if we're all very lucky, the shop might fix the mistakes before the other machine(s) is (are) picked up by their owners.
I might be too polite to actually rant and rave on the phone. The person on the other end is probably trying their best too, and is unlucky enough to have me on the phone two times already. But I am pissed off, and although they should have done better, I don't really want to ruin anyone else's day over this.
In any case, my machine is NEVER EVER EVER EVER going back to the store. I'll personally tear off the other lid, bring it to the store, and get my own lid back when and if they find it. Next time there's anything wrong with the machine, I'd rather drive to Veghel or Groningen or anywhere but this store to get it fixed.
I'm so angry I could spit.
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no subject
Date: 2016-05-04 06:28 pm (UTC)no subject
Date: 2016-05-04 06:30 pm (UTC)no subject
Date: 2016-05-04 08:57 pm (UTC)Heb je niets aan maar lucht misschien wel wat op.
Hele grote knuff want het zuigt ontzettend.
no subject
Date: 2016-05-05 08:18 am (UTC)On the other hand, I'm so happy I'm not the only one that apparently can't/won't get angry at service desk employees. I thought I was the only one ;)
no subject
Date: 2016-05-05 08:20 am (UTC)Because although I am pissed off to all hell, they are also trying their best, and stuff can happen, and I really don't want to spoil anyone's day, and if I were in their shoes, and....
Maybe it's because you don't know how much of an effort they made behind the scenes, but I just...I just can't.
no subject
Date: 2016-05-05 11:40 am (UTC)It is however fine to note down who talked to you when and what they promised and to call them on it if they do not deliver. I think your venting on various media is also to be expected if they give you poor service.
no subject
Date: 2016-05-06 10:04 am (UTC)